Privacy Policy

Information We Collect

Depending on how you interact with the site, we may collect:

• Your name, email address, phone number, and project details when you submit the contact form.
• Information you send to us directly by email or provide when speaking with us about a quote or installation.
• Basic technical details such as IP address, request time, and browser or device information that may appear in server or email logs.
• Session-based form data used to help rate limit repeat submissions and reduce spam on the contact page.

How We Use Your Information

• Respond to quote requests, questions, and service inquiries.
• Arrange consultations, site visits, measurements, installation work, or follow-up support.
• Prepare estimates, proposals, invoices, and related customer records.
• Monitor misuse, spam, or suspicious activity on the website.
• Improve our website content, internal processes, and customer communication.

Contact Form and Email Handling

Messages submitted through the website contact form are directed to info@privacyshade.ca. That address may forward to a managed business inbox so the appropriate team can review and respond to your request.

We do not use the email address a visitor enters in the form as the raw sending address for outbound form notifications. Instead, the site uses a controlled sender address and places the visitor's email in the reply-to field so we can respond directly.

When We May Share Information

We do not sell your personal information. We may share limited information with service providers that help us run the business, such as:

• Website hosting and server providers.
• Email and email-forwarding providers used to receive or relay inquiries.
• Business tools or subcontractors involved in scheduling, measuring, installation, warranty, or customer support, when needed to serve your project.
• Authorities or advisors if required to comply with the law, protect rights, or address fraud, abuse, or security issues.

Cookies and Tracking

This website uses Google Analytics to understand general website traffic and how visitors use the site, such as which pages are viewed and how people arrive here. Google Analytics may set cookies or collect device and usage data for reporting. We do not currently use this tracking to serve advertising audiences through the website. The contact page may also use an essential session cookie created by PHP so the form can support basic rate limiting and spam protection.

Retention

We keep personal information only for as long as reasonably necessary to respond to inquiries, manage quotes and customer relationships, meet recordkeeping obligations, resolve disputes, and support warranty or service matters.

Security

We use reasonable administrative and technical measures to protect information submitted through the site. However, no method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

Your Choices

If you would like to ask about access to, correction of, or deletion of the personal information we hold about you, please contact us at info@privacyshade.ca. We may need to keep certain records where required for legal, accounting, warranty, or business purposes.

Third-Party Links

Our website may contain links to third-party websites or services. Once you leave our website, their privacy practices apply instead of ours, and we are not responsible for how those third parties collect or use information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business operations, or legal obligations. When we do, we will update the effective date shown on this page.